Kelsa Henry
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Última actividad de Kelsa Henry-
Kelsa Henryhizo un comentario,
Totally echo the sentiments of Henry Domis No timelines for months later...I'll await the update.
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Kelsa Henryhizo un comentario,
Hi All, For me,1) there are way too many hoops and loops just to update an agents role or add chat to their profile. That's frustrating to have 4 tabs open for just 1 update, all of this should be ...
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Kelsa Henryhizo un comentario,
Hi Hervin, Is there any plans in the pipeline to get more governance on restrictions. example - restricting certain forms and brands from being displayed. In as much as triggers auto assign, we see...
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Kelsa Henryhizo un comentario,
Hi Clay, I thought I should also put this feedback on this dataset here on your radar as the product manager.I'm glad that this data set is finally rolled out. My concern is however the number of f...
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Kelsa Henryhizo un comentario,
Hi Brandon, Thanks for this great tip however, can I get the same structure for views. My account has 4 pages of Views. (1.5K agents) If 1 page has 100 views (no easy way to tell apart from manual...
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Kelsa Henryhizo un comentario,
Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is e...
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Kelsa Henryhizo un comentario,
Yes, Agreeing here. Hello Ewa, can you share the steps for Explore please? I'd be super grateful.
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Kelsa Henryhizo un comentario,
Team, Any update on this? Would be great to hear some good news on this thread. regards.
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Kelsa Henryhizo un comentario,
Hi All, We definitely need the feature to be able to customise "IDLE" time in the chat trigger conditions. Presently it is hard coded to (IDLE - which is 2-3minutes) and that is a long wait time...
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Kelsa Henryhizo un comentario,
Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much. Not seeing the option to add a public reply under Actions and would love to implement this ...