Michael Conaghan
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Última actividad de Michael Conaghan-
Michael Conaghanhizo un comentario,
Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...
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Michael Conaghancreó una publicación,
Highlighted: "Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs."
Community needs to get behind this ASAP imo: https://support.zendesk.com/hc/en-us/community/posts/360043677634-Feature-request-Ability-to-schedule-a-single-report-from-a-dashboard-which-contains-re...
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Michael Conaghanhizo un comentario,
OMG yes. How is this not a function already? I find it incredibly hard to believe. I will basically need to make a new dashboard for every single report I want to schedule. Crazy. e.g. Online CS ...
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Michael Conaghanhizo un comentario,
No idea why "email" IS "X" does not work. What I have done - given we have light agents... IF REQUESTER IS "X" THEN... e.g. send email to Tier 2 (VIP Alert)
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Michael Conaghanhizo un comentario,
Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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Michael Conaghanhizo un comentario,
Issue is still outstanding, no resolutions.Creating a ticket.
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Michael Conaghanhizo un comentario,
Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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Michael Conaghanhizo un comentario,
Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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Michael Conaghanhizo un comentario,
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...
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Michael Conaghanhizo un comentario,
Hi,We absolutely need MS Teams integration asap[!]