Kelly Johnson

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Will this include historical data that shows the number of calls waiting in queue either on-hold or waiting for a callback for queues? I'm looking for analytics against the highest points of the da...

• Ver comentario
• Kelly Johnson
• Creación13 de agosto de 2021 14:56
• 0 votos

1. Comunidad
2. 反馈——声音(讨论)
3. Zendesk Talk: Allow Reporting on Agent Availability

I would like to see this as well. This could show us how many people were logged in at any given interval AND available to accept an inbound call. It would be very helpful in figuring out where we...

• Ver comentario
• Kelly Johnson
• Creación4 de febrero de 2021 19:51
• 3 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

I was just asked if we could report on our Macro usage either in Explore or Insights. Is this on the radar?

• Ver comentario
• Kelly Johnson
• Creación16 de julio de 2019 19:52
• 2 votos