山姆·多诺万
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Última actividad de Sam Donovan-
山姆·多诺万hizo un comentario,
Hi Team, Is it possible to set this automation up for when a Ticket's scheduled hours is approaching end of day? For instance, If a ticket has a Schedule with 8-4pm set, to notify a group when the ...
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山姆·多诺万hizo un comentario,
I came here looking for an answer to the exact question "1. It would be really helpful to have a "Full Resolution Time" SLA." Really great to see Scott's update that this is coming in Q4. I'll foll...
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山姆·多诺万hizo un comentario,
Hi Dave, We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log"...
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山姆·多诺万creó una publicación,
Notify end users that their password is about to expire
RespondidaOne of our clients requested to implement a sending reminder email before being their password expires. Is that possible? (Background)The Client had suddenly lost access to Zendesk: about 5 users. ...
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山姆·多诺万hizo un comentario,
Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...
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山姆·多诺万hizo un comentario,
Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...
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山姆·多诺万hizo un comentario,
Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...
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山姆·多诺万hizo un comentario,
+1 We need this to accurately report our backlog using custom fields
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山姆·多诺万hizo un comentario,
Hello Team - Is there an update to this?
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山姆·多诺万hizo un comentario,
Hi Zendesk Team - We would also like this metric added. Thanks, Sam