Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Resumen de la actividad
Última actividad de Simon Blouner-
Simon Blounerhizo un comentario,
Hey There's a conflict between what is being answered in Question 8 and what the public documentation is telling the users regarding the Summarize functionality: According to this article, internal...
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Simon Blounerhizo un comentario,
We are also only seeing the 12/8 split, and not the new 30/10 - when will this be activated since it has been announced to be available?
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Simon Blounerhizo un comentario,
I second this request! Would be really nice being able to order the system fields as we see fit.
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Simon Blounerhizo un comentario,
This would be such a good feature! Please implement..
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Simon Blounerhizo un comentario,
A vote from here as well!
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Simon Blounerhizo un comentario,
I don't see anyone mentioning side conversations being included in the summary. We would also very much like to see internal notes being included in the ticket summary.
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Simon Blounercreó una publicación,
Automation: Allow Businessrules to interact with Closed tickets
Feature Request Summary: If we can interact with closed tickets from an Automation, we can become more GDPR compliant towards our customers, as we would be able to delete tickets based on our own...
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Simon Blounerhizo un comentario,
Hey there, I can't find a Feedback topic for the new side conversations in Context Panel, so I'm just gonna drop it here. We actually like the Side conversation in the Context Panel, but we deactiv...
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Simon Blounerhizo un comentario,
Hey Dane Thanks for the reply. It is however still unclear to me "if where any update using Knowledge or the Knowledge Capture app took place", implying that the reading/opening of an article, insi...
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Simon Blounerhizo un comentario,
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...