Diane Albert
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Última actividad de Diane Albert-
Diane Alberthizo un comentario,
@andrew i saw the "cloned_ticket" tag...i do things like that to identify anomalies. That makes sense if you really want to identify this isn't the original. I'm not dealing with any sensitive dat...
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Diane Alberthizo un comentario,
@andrew...it even holds the ticket solved date? even though you're going to solve the new ticket ostensibly with a new solve date? my need for this is because we've replaced tags along the way and...
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Diane Alberthizo un comentario,
@andrew now that i'm in the thick of this conversion part, let's just say it stinks like old milk. i pulled all my articles into Word so that i could have reps proof and critique the content. I've...
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Diane Alberthizo un comentario,
I've used incident / problem for true problem ones, but we tend to like the personal approach to working with customers so I don't use it often. I'm okay with solving child tix separately....and wi...
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Diane Alberthizo un comentario,
Admittedly I have not downloaded this to try because I'm still kinda crunched in my peak season yet...but this sounds like it might be a boon for when my photographers send images to be uploaded to...
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Diane Alberthizo un comentario,
哦,臭在年upon years to convert. Andrew has an interesting point for new stuff with HTML though. Are your peeps able to plug stuff into an HTML template? I guess it depends ...
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Diane Alberthizo un comentario,
Hi Kevin I recently read a blog...and it escapes me where now...but it was about someone converting their old documents into a content management system and the pain of this. So I'll go a differen...
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Diane Alberthizo un comentario,
I used to hate the "thank you"..."no thank you"...."oh no thank you" stuff... then I decided to use it to my advantage....my response to anyone who replies with the simple Thank you stuff.. "No p...
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Diane Alberthizo un comentario,
+1 We have a tag "password" and also "passwrod" - if i don't catch that withing my "keep the stuff not-closed for a gazillion days", then that becomes part of my tag list. I understand the concep...