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Andriana G
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Actividad total26
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Última actividad
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Resumen de la actividad
Última actividad de Andriana G-
Andriana Ghizo un comentario,
Hi Scott, my company is also in need of this feature (apply SLAs to agent-created tickets). Looks like it's been about 2 months since your last update. Any news? Thanks
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Andriana Ghizo un comentario,
Hi there, our agents open and assign a lot of tickets to one another. These are not just side-conversation tickets. We DO have an SLA in place for first time reply. I see that is is being applied t...
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Andriana Ghizo un comentario,
Is it possible to know how long a ticket has been in a custom status for?
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Andriana Ghizo un comentario,
Hi Dave, I just did a quick test actually to see what would happen and these were my findings that others may or may not find helpful... The accounts for users A and B were originally created with ...
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Andriana Ghizo un comentario,
Hi Dave, that doesn't quite answer my question but I'm assuming the answer is "yes." In other words, it doesn't matter what organization someone belonged to at the time the ticket was opened - if y...
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Andriana Ghizo un comentario,
Hello, I'm looking to understand the impact of removing users from organizations. Currently, all of our internal users (light agents) are in the same org as our support team (team leaders - the tru...
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Andriana Ghizo un comentario,
Hello, why might the resend verification email option be greyed out? I've updated someone whose account was created a year ago to Team Leader temporarily and I'm being told he needs to verify his e...
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Andriana Ghizo un comentario,
Thanks, Gabriel. This is helpful, indeed! Is there a way to do this in bulk? I'd like to add ~50 existing light agents to the same organization. Thanks
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Andriana Ghizo un comentario,
Hello, my company is in a similar situation as described by the user above. We allow both external and internal users to submit tickets. Our internal users are set up as Light Agents currently but ...
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Andriana Ghizo un comentario,
Hello, is it possible to merge two *agent" duplicate accounts? Technically his role is Contributor. Thanks