Karen Hynes

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Please make sure to have filled out the sign up form attached above and we will be in touch! :)

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• Karen Hynes
• Creación23 de junio de 2023 15:24
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Hi both, Yes we have continued enablement, however, this is being conducted in batches so will take time to process through the backlog. I will be emailing as soon as it is enabled. Thanks, Karen

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• Karen Hynes
• Creación23 de junio de 2023 15:24
• 0 votos

1. Comunidad
2. 反馈——声音(讨论)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all, I just want to provide a quick update on the EAP- we paused adding additional customers until we fix some bugs that have been raised. We want to make sure these are ironed out before adding...

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• Karen Hynes
• Creación6 de junio de 2023 14:22
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. Custom Status

Hi Tobias, Custom states are not available as part of this EAP but will be added in H2 of this year. Thanks, Karen

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• Karen Hynes
• Creación2 de junio de 2023 08:31
• 1 voto

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. Documentation: Analyzing agent state and activities

Hi both, We are currently in EAP and as a result, customers need to sign up via the following form. Please note, enablement was briefly paused due to an issue found and once resumed, it will be do...

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• Karen Hynes
• Creación2 de junio de 2023 08:22
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. What is the Agent state and activity historical reporting EAP?

Hi Carlota, Thanks for reaching out, we had to pause enablement briefly due to an issue found, we are verifying the fix currently with the impacted customers and then will resume enablement. I wil...

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• Karen Hynes
• Creación2 de junio de 2023 08:20
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. Agent's Daily Hour in State does not sum up to 24 hours

Hi KC, As confirmed, this issue is now fixed. Thank you, Karen

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• Karen Hynes
• Creación2 de junio de 2023 08:19
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Hi Maxim, Thanks for getting in touch, we had to pause enablement briefly due to a bug found, we are verifying the fix currently and then will resume enablement. Thanks for the patience, Karen

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• Karen Hynes
• Creación2 de junio de 2023 07:55
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. 科莫obtener el resultadode SLA por agente en un periodo especifico

Hi Ileana Mateo Roa, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the Explore space within th...

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• Karen Hynes
• Creación16 de mayo de 2023 06:39
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Agent status historical reporting
3. Agent's Daily Hour in State does not sum up to 24 hours

Hi KC, We are investigating this issue and will reply to you as soon as possible. Thanks, Karen

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• Karen Hynes
• Creación11 de mayo de 2023 11:02
• 0 votos