Andy M.
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Actividad total23
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Última actividad
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Siguiendo0 usuarios
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Votos12
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Suscripciones6
Resumen de la对于
Última actividad de Andy M.-
Andy M.hizo un comentario,
We'd like to share our support to better manage which incoming emails are flagged for suspension (blacklisted), vs which incoming emails are approved to generate new tickets (whitelisted). We have ...
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Andy M.hizo un comentario,
I would agree with the 'Last Edited Date' field. If an article was created 5 years ago, but it was edited just 3 months ago, the article is likely relevant and up to date. This is important to main...
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Andy M.creó una publicación,
Explore - How to generate a report to show any articles that have not been updated in the last 1 year?
I'd like to report any articles that are growing old, or out of date. This will ensure quality control in that our library of articles are not growing out of date, or no longer irrelevant. I wouldn...
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Andy M.hizo un comentario,
I would like to enable my agents to be able to edit or delete comments. This should be a decision of the administrator to enable or disable the ability for their service requests to be edited/delet...
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Andy M.hizo un comentario,
I agree with this request. Loading a max of 30 tickets per page is too restrictive.