查尔斯·珀金斯
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Última actividad de Charles Perkins-
查尔斯·珀金斯creó una publicación,
How do you display a "System Status" banner on the Help Center Homepage?
How do you display a System Status banner on the Help Center Homepage? We have an Announcement section, but you have to click a link that takes you to our General KB page. For example, Submit a req...
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查尔斯·珀金斯creó una publicación,
Organizing Reports
Feature Request SummaryI would like to be able to organize my reports into folders. Using double colons, like you can do to organize macros, would work. Use Case We are accumulating a large amount ...
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查尔斯·珀金斯creó una publicación,
Add "not" to Filters
Feature Request Summary I would like to have the ability to exclude or use "not" when specifying what to filter, when filtering views. Use Case I my case, I have a view for tickets on hold. We ...
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查尔斯·珀金斯hizo un comentario,
We have a view for tickets on hold. I was hoping I could exclude tickets having tags for certain vendors. We know these will be on hold for an extended time. Then we can review the remaining to see...
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查尔斯·珀金斯hizo un comentario,
Is there a way to "not" a filter? For example, in my view I don't want to see any tickets that have a certain tag, by using the filter.
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查尔斯·珀金斯hizo un comentario,
Nikki - Thanks! I that is what I was looking for. I missed it when looking for it previously.
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查尔斯·珀金斯hizo un comentario,
Let me rephrase my problem: In my agent interface, I don't see any place to set the ticket type to Problem, Incident, etc. Shouldn't I be able to set the ticket type in order to do Problem management?
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查尔斯·珀金斯hizo un comentario,
I am not able to see the (system) Ticket Type field. We recently installed the Zendesk Outlook plugin. When the plugin is used, there is the option to set the ticket type. When the ticket appears i...