Bump Bump Solve Issue
RéponduIm having so much trouble getting bump bump solve to work. I literally copied the automation setting in the Zendesk on Zendesk article about it. I can not get the user to recieve the first bump email, even though the trigger says it was was sent. Im at my wits end! Any help would be appreciated
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HISilas Johnson, that's odd, indeed.
If I understand the issue correctly:
- The issue is regarding the first bump email, not the second (as you sharedhere)
- The requester's email client has no problems receiving Zendesk ticket notifications (i.e. they don't end up in spam, there are no automated rules to delete or move them from Inbox, etc)
- Do both automations have the same HTML body?
Overall, the workflow is working; the first automation is even tagging the ticket correctly.
What does the pop-up show when you click that #2045600098485 link (first automation event on your ticket events)?
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it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger
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HiSilas,
我能进一步的检查email notifications # 2045600098485, and # 1844096791361, and upon investigation, we have confirmed that the emails weresuccessfully sentfrom our server.
It is already outside of our scope to check whether or not the emails weresuccessfully receivedby the email address where those notifications should have been received.
What we can suggest is for your end-user to check their spam/junk folder from their inbox, but if they're having trouble receiving emails, the issue is unlikely to be on our end.
Hope this helps! Stay safe! (:
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Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being sent from your end. Thanks for all the help, you guys are awesome!
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