Only allow comments from internal staff members
We request clients to follow an article to get updates when it's updated. Adding a comment helps alert the client that the article has been updated by us.To prevent spam messages, we need the ability to disable public comments while retaining internal comments that are customer-facing.
Basically, we want to post a comment so all clients that are following an article will get an update from us only - blocking clients from posting a comment that would send a notification to everyone that opted to follow the article.
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Hi Don -
A workaround for this is to turn comments on, make your comment, and then turn them off again. Your internal team member's comment will still be visible, but other users will not be able to comment. -
I'd like to second this feature suggestion.
If article comments could be limited to Agents/Admins this would be a great way to update customers on ongoing issues without the need to contact each customer/create follow-up tickets.
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