Feature Request Summary:

It would be really beneficial to have some sort of placeholders available in Content Blocks.

Description/Use Cases:

Similar to the placeholders that are used in Zendesk Support, it would be cool some something similar available in Guide in general, but especially in Content Blocks.

E.g. being able to use the same Content Block across Branded Help centers, where we in the content block could add something like {{content.brand.name}}, {{content.brand.form.id.link}}, {{content.category}}

Business impact of limitation or missing feature:

Enabling something like this will make usage of Content Blocks across brands more feasible, and easier to make branded communication in Content Blocks that is used across multiple branded Help Centers.