• Rosie Balagbis

  • 3 juin 2023 05:14

  Zendesk Customer Care

  Hi Amy,
  
  The Zendesk Support in Jira can only see the linked ticket details such as status, priority, and type and all communications with a customer by viewing the Zendesk ticket comments in Jira.
  
  
  
  
  The Jira integration can link, track, and sync information between Zendesk tickets and Atlassian Jira issues. However, as a Jira user, they can only view details about tickets linked to your issues, and add comments to linked tickets.
  
  For more information about Using the Zendesk Support for Jira integration, feel free to check this article for your reference:https://support.zendesk.com/hc/en-us/articles/4408827996058-Using-the-Zendesk-Support-for-Jira-integration.
  
  Hope this clarifies.
  
  

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