Use Description or comment to update Custom Fiels
Hello,
Does somebody can help me?
I receive in my Zendesk some mails from an external bot. I don't have hand on this bot integration development.
The bot send me message containing this :
Nom : AAAAa
Prénom : BBBBBB
电子邮件:dxxxx@ezrere.fr
date de naissance :
Numéro client :
在每一个新票,这正无穷ormation is present. So I wanna update ticket fields using regex.
A thing like customvalue_xxxxx= Nom : ([a-zA-Z]+)
Is it possible?
thanks
-
Hi Denis,
You can achieve that using one of two ways:
1. (Recommended)ZIS flowthat runs when a ticket is created by your external bot, parses the description withjq, and updates the custom fields via theticket API.
2. (Simpler, butnot recommended) Creating atrigger that notifies a webhooktargeting Zendeskticket API. The payload can includeliquid markupthat reads ticket description and parse information to populate your custom fields. However, you will be limited toslicingthe description with delimiters, since the liquid implementation does not support regex.
You will likely require developer help for either options. Feel free to engageZendesk professional Services, or official partners includingmy team, ROCA.
If you have in-house developers, the links I provided can get them started. If you or your team face a roadblock, feel free to post your questions here.
Vous devezvous connecterpour laisser un commentaire.
1 Commentaires