Allowing anyone to submit tickets via email but restricting who has access to the Help Center
Hello, we would really like to allow anyone to submit tickets via email, but restrict access to the Help Center. We do not want to allow people to create their own account, rather only an admin or agent to allow access to a user.
Is following this article:https://support.zendesk.com/hc/en-us/articles/4408831311130, our only course of action?
它将be really great to have a feature in the settings where we can simply check a box that would remove the ability to have end users create their own account, with also allowing anyone to submit tickets via email without them showing up in the Suspended tickets view.
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Hi Bill Brooks,
To remove the option for customers to sign up, but you still want to keep the ability for anyone to contact, you can follow the steps mentioned on the article you've referenceHow can I completely hide the sign up button from my help center?
As of the moment, we don't have the settings in Guide like a checkbox to remove the ability for end users to create an account but you can post this as a feature request infeedback forum.
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