Combine groups into one for Zendesk Explore report
Hello all,
I have about 5 individual ticket groups that I would like to combine into one for an SLA % report in Zendesk Explore. I would like for these 5 ticket groups to show as one bar on a bar graph with the values being achieved and breached sla tickets. I know how to make this report when looking at already created groups within my instance, but can't figure out if there is a way to combine groups into one big group.
Essentially want only 3 bars to show, each bar made up of about 5 ticket groups.
-
It sounds like what you want is to use the ExploreGroup featureto combine multipleTicket Groupvalues into one or a few. You can explore this from this article:Organizing values by groups and sets.
I hope that is not too confusing, the feature in Explore that allows you to group together multiple values into fewer is called "Group", and it can be used for any attribute available, includingTicket Group.
Vous devezvous connecter把联合国commentaire自由。
1 Commentaires