Comment Order for end users
RéponduOur end users would like the order of comments to be reversed and newest comment displayed at the bottom of the screen instead of the top - closer to where you enter in a response or new comment.
The business reason is if the end user has many comments, they need to scroll back to the top especially if they are responding to comments from an agent.
Does anyone have a workaround that they have given to their end-users?
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Susan Schneider- I think Zendesk team is still on the works in relation to this request.
You may find more information about this here -https://support.zendesk.com/hc/en-us/community/posts/4784771853338-Need-feedback-on-the-release-of-Open-at-the-top-of-the-latest-message-in-Agent-Workspace%C2%A0 -
Jahan Bronilla - thanks but that looks to be more on the agent workspace.
I am asking from an end-user perspective, when they view a ticket in their My activities, the latest comment shows at the top, they then need to scroll down to the bottom of the ticket to enter a reply to the ticket. If there are alot of comments back and forth, they need to scroll up and down to make sure they are responding to any updates/questions.
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I'm with Susan. Would love to see either the "Jump to latest message" applied to the end user interface OR reverse the order of the comments to newest at the top and scroll down to view the oldest comments.
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