• Tipene Hughes

  • 25 mai 2023 17:51

  Zendesk Developer Advocacy

  Hi Thilina,

  Thanks for reaching out!

  So I can look in to this in more detail, can you clarify the endpoint you're making the request to?

• Thilina Sasanka

  • 25 mai 2023 22:34
  • Modifié

  Hi Tipene,

  Thank you for the response. Below is the endpoint url and this started happening from 12th May.

  https://api.getbase.com/v2/products/>

• Thilina Sasanka

  • 29 mai 2023 01:14

  Hi Tipene,

  Can we get an update on fixing this issue? I could provide more details if you provide me your support email address as this page is public.

  Thank you

• Tipene Hughes

  • 1 juin 2023 14:37

  Zendesk Developer Advocacy

  HiThilina Sasanka,
  
  Apologies for the delay in getting back to you, and thanks for clarifying the endpoint URL. A couple things to check on your end before we look deeper in to the issue:
  
  1)你能检查,没有been any changes to your Zendesk account access level. If you are editing a product(s), you will need to be an admin on the account.
  2) Can you check that there haven't been any changes to your account plan. Line Items, Products and Orders are available only to users who are on the Enterprise plan.

  If neither of these seem to account for the issue you're seeing, let me know and we can take a look in more detail. I look forward to hearing back from you!
  
  Tipene

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