My webhook to add internal comment is failing
Hello,
I'm having trouble trying to fix my target to add an internal comment based on a trigger.
I've created the following target:
URL: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false+
Method: PUT
Attribute name: ticket[comment][body]
Basic Authentication: Entered my credentials here.
When I try to test the target i get the following error:
Error during transmission: HTTP client call failed
I'm getting the following failure when I look at Admin Center> Apps & Integration>Zendesk API>Target Failures. Can someone please tell me what I'm doing wrong here? :(
{ "error": { "title": "Invalid attribute", "message": "You passed an invalid value for the ticket.comment.body attribute. Invalid parameter: ticket.comment.body must be a string from api/v2/tickets/update" } }
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Hi Noelle,
Are you able to create this as awebhookrather than a URL target? This would allow you to provide properly formed JSON in the body of the request to/api/v2/tickets/{{ticket.id}}.json.
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