Is it possible to hide specific fields based on a role?
We are looking to hide specific custom fields from agents, in our case exceptions to an SLA or Satisfaction score. Currently the fields we use to mark these exceptions are enabled for our team however we would like to limit these fields to users in the Admin role. Any thoughts about a workaround for this or something that can be looked at as an enhancement request?
-
I know that there is app's inside zendesk Marketplace, for example:https://www.亚博zendesk.com/marketplace/apps/support/358944/field-conditions/?queryID=2f9f54e20abef583204b87cf43448acd
This app is paid, but it seems to do exactly what you described.
Vous devezvous connecterpour laisser un commentaire.
1 Commentaires