Get the "Suspended" status of a Request
How do I get access to the status of a Contact, as in "Suspended" or not in an Explore Report?
The dataset says I should be able to access it but I cannot locate it in the selections.
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Title correction: "How to get the "Suspended" status of a Requester?"
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Hi Darren,
We're not sure if we fully understand your question here, but is it correct that you want to generate a report in Explore to display suspended end users / requesters? If not, can you further elaborate your use case and what do you want to achieve?
Any additional information is helpful. Thank you!
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Yes that is correct. Just a simple list of Name/Organisation and if they are suspended or not. I just cannot see the Column to add in Explore.
I know I can do this in the Search but we have over 3000+ Suspended users from years of use, and i need to export the list.
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Hi Darren,
We have checked ourMetrics and attributes for Zendesk Supportand there are some attributes like "Requester status" that you can use to get the suspended status of a requester. Please see sample report below:
We have used the advanced search to compare the results with the following search operator:
is_suspended:true
我们或e getting the same result with advanced search and explore data.
Alternatively, you can use theAdvanced Search app, as the data result can be exported as a CSV file.
I hope that helps. Thank you!
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