I want to set up a trigger that will send email notification if the count of end user comments > n
The title basically. I want to set up a trigger that will send email notification if the count of end user comments > n in a ticket.
I am not getting the correct condition to place in the trigger.
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Hi Karan,
As of the moment, Trigger only offers the conditionTicket: Agent repliesto count the number of public agent replies in a ticket. There is no current native way to target conditions based on the number of comments made or done by an end-user under Triggers.
I would recommend you to leaveFeedbackin our Community. Our Teams are frequently looking through the posts in order to get ideas on future additions to the Software. The more a votes a post gets, the higher the chance that the feature will be added in the future.
Thank you!
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