Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Dashboard "Updates to your tickets" mark checked53votes 63commentaires
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Attach multiple Zendesk domains to one JiraNon planifiée38votes 62commentaires
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Expand Dynamic Content to Macro TitlesTerminée26votes 26commentaires
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New Ticket Desktop Notification143votes 112commentaires
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Trigger Received AtTerminée42votes 34commentaires
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Audit Logs53votes 76commentaires
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Agents should be able to submit CSAT surveys tooNon planifiée25votes 40commentaires
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Ability to print ticket without internal note/comment45votes 43commentaires
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Notify agent if requester email is bounced or rejected87votes 71commentaires
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Ability to prohibit merging of tickets across organizations52votes 51commentaires
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亚博Zendesk,ry - draft messages25votes 39commentaires
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Erase tags59votes 53commentaires
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JIRA integration supports attachments64votes 70commentaires
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Comment on comments in Facebook threadsRépondu66votes 62commentaires
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Stopping the reopening tickets by a ' Thank you ' response.67votes 68commentaires
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Admin tool request: List of suspended usersTerminée79votes 74commentaires
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Allow a trigger to post comment updatesNon planifiée110votes 55commentaires
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Ticket export tool for End-users (Export tickets by organization)72votes 96commentaires
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views should include the condition "subject"89votes 50commentaires
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[Closed for comments] Customization of the dashboardNon planifiée266votes 203commentaires
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Allow end users to update fields after ticket is created64votes 47commentaires
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Random Satisfaction Surveys - Set Sampling RateNon planifiée43votes 90commentaires
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Preserve Group and Assignee for user-generated follow-up tickets98votes 107commentaires
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Add 'Remove cc' trigger/automation action147votes 186commentaires
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Ability to merge organizationsPlanifiée195votes 201commentaires
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Customize Status Field ValuesTerminée163votes 152commentaires
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Can we keep the ticket's status as NEW after assignment until Agent manually updates?Planifiée18votes 54commentaires
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Add end-user as CC via Trigger or AutomationNon planifiée479votes 514commentaires
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Round Robin assignmentTerminée86votes 136commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets340votes 260commentaires