Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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How to define what information is shown on the customer context side bar on a ticket?Terminée0votes 5commentaires
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Column size for SLA in viewsTerminée0votes 4commentaires
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Side Conversation Redaction PermissionTerminée3votes 5commentaires
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Need for Custom Headers in WebhooksTerminée2votes 0commentaires
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Agent Workspace Composer Resize SavingTerminée3votes 2commentaires
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Private Groups (Support) - Access to Suspended Tickets viewTerminée8votes 12commentaires
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Please give us a way to fully disable the "Phishing Risk" feature.Terminée5votes 5commentaires
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Macros are no longer listed in custom order (drop down currently is in alphabetical)Terminée3votes 9commentaires
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Attached images stopped workingTerminée0votes 1commentaire
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Feature to Copy Previews of Macros as an HTML textTerminée0votes 2commentaires
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Remove Background Color When Pasting from Internal NotesTerminée2votes 3commentaires
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty LineTerminée0votes 1commentaire
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Paste Plain Text in Agent WorkspaceTerminée1vote 4commentaires
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Not able to view email contentTerminée0votes 3commentaires
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Feedback on the new feature for retaining the background colour of copied textTerminée1vote 3commentaires
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Ability to customize or mimic the support ticket statuses Help Center usersTerminée2votes 3commentaires
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应答横幅不出现when From emails do not exist in recordsTerminée1vote 2commentaires
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Separate Permissions for Deleting and Redacting TicketsTerminée12votes 7commentaires
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File Upload GlitchTerminée0votes 1commentaire
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Zendesk Agent workspace seeing who is ccedTerminée4votes 2commentaires
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Hyperlinks are being replaced with incorrect URLsTerminée0votes 7commentaires
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Accessibility Issue: Agents Cannot Copy Attached Files As LinksTerminée4votes 2commentaires
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Conversation focus in Agent Workspace when Opening ticketTerminée2votes 1commentaire
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Outgoing emails and showing who is CC'd/BCC'd in Agent WorkspaceTerminée11votes 3commentaires
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New Agent Workspace - recipients of emails not visibleTerminée6votes 3commentaires
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CSAT survey default to "Bad"Terminée7votes 18commentaires
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Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZDTerminée1vote 2commentaires
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Inserting sentences set by macro between sentencesTerminée0votes 2commentaires
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Raw Markdown support in Agent workspaceTerminée5votes 21commentaires
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Feature Request - Inserting macros at the text cursor positionTerminée6votes 5commentaires