Gabriel Manlapig

1. Objects and rules
2. ...
3. Business rules
4. Managing ticket tags

Hi Rhonda, If your account supports adding custom roles, you can restrict and set the permissions to a specific role to disable the ability to edit tags. Natively, Agent tag permissions are all-or-...

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• Gabriel Manlapig
• Création28 juin 2023 02:19
• 0 vote

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Hi Karan, As of the moment, Trigger only offers the condition Ticket: Agent replies to count the number of public agent replies in a ticket. There is no current native way to target conditions base...

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• Gabriel Manlapig
• Création24 juin 2023 02:59
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. I want to set up a trigger that will send email notification if the count of end user comments > n

Hi Karan, As of the moment, Trigger only offers the condition Ticket: Agent replies to count the number of public agent replies in a ticket. There is no current native way to target conditions bas...

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• Gabriel Manlapig
• Modifié24 juin 2023 02:58
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating a ticket from a comment on a knowledge base article

嗨,丽莎,此时,不幸的是,我们不吃晚饭port the function to automatically create tickets from all comments on Help Center articles. It may be something you can complete using our API, al...

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• Gabriel Manlapig
• Création23 juin 2023 03:47
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Understanding dashboards

Hi Christian, Our document doesn't say about any limitations when it comes to the number of dashboards that you can create in an account. For reference, please see the article below: Explore produc...

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• Gabriel Manlapig
• Modifié22 juin 2023 08:59
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Ticket Follower Reporting

Hi Kristina, This report isn't yet available with Zendesk Explore to measure how many tickets have a follower and list down the names. We've checked our documentation here, and there are no availab...

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• Gabriel Manlapig
• Création22 juin 2023 08:19
• 0 vote

1. People
2. ...
3. End users and organizations
4. Managing custom user fields

Hi Jacky,For organization and user custom fields, those aren't brand-specific so they'll carry over throughout every brand of yours unfortunately. I can imagine that it would be incredibly helpful...

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• Gabriel Manlapig
• Création22 juin 2023 06:42
• 0 vote

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Advanced Search app

Hi David, If you set up Role restrictions, Group restrictions, or both, that will allow you to control which agents in the groups or roles you list can access the app. However, these settings are o...

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• Gabriel Manlapig
• Création22 juin 2023 02:25
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Automations: Notifications Email User

Hi Maria, Automation can send notifications to users containing information / notification from ticket events by design, but they cannot be used to add a comment to a ticket when they fire. I've ta...

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• Gabriel Manlapig
• Modifié22 juin 2023 05:41
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Get the "Suspended" status of a Request

Hi Darren, We have checked our Metrics and attributes for Zendesk Support and there are some attributes like "Requester status" that you can use to get the suspended status of a requester. Please s...

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• Gabriel Manlapig
• Création21 juin 2023 08:45
• 0 vote