Neil
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Dernière activité effectuée par Neil-
Neila ajouté un commentaire,
Hi Mc Bourgie, At the moment there is no news for any up coming updates on the language used for the text back workflow but once there is, it should be posted immediately at our announcement page s...
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Neila ajouté un commentaire,
Hi Sharri, With Zendesk Support, there is no option to block/restrict users per country. The only option in Support to restrict access is the allowlist & blocklist feature.
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Neila ajouté un commentaire,
Hi Alex, Zendesk has not yet developed a Quality Assurance tool but there are already several apps developed by 3rd party author for Quality Assurance.Here are some sample that you can look at.Maes...
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Neila ajouté un commentaire,
Hi Envoy, There isn't any specific instructions on how to use a user field as a variable at the moment. But you can testing by using External service variables which allows the use of REST API to p...
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Neila ajouté un commentaire,
Hi Viktor, Private group are aimed specifically for agent usage and will not apply to end-users.Organizations ticket restriction apply to end-users, not private groups. You can check here for detai...
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Neila ajouté un commentaire,
Hi Matthew, The macros API search functionality is not capable of looping through the macro actions object to find a value. There are only a several number of parameters that can used to search for...
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Neila ajouté un commentaire,
Hi Chris, You can create a replica of your GTM variables as a custom ticket field Zendesk and use to format mentioned in the article for pre-filling. If you're looking to automate it, I don't think...
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Neila ajouté un commentaire,
Hi Juliana, The Talk dashboard cannot be configured in such a way, your next best choice would be to use Explore. You can create a report for the agents and give them viewing access.
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Neila ajouté un commentaire,
Hey Dan, User segments are shared across all brands so this will not be possible. The restriction can only be defined by the following : tags, organizations, individual users, or a combination of a...
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Neila ajouté un commentaire,
Hi, As mentioned in the article above. If you need greater control over your table appearance, you need to change your help center security permissions to allow unsafe HTML. See Allowing unsafe HT...