Heather Rommel

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

Hi Sunil Gaikwad, I don't know of a way to add each Jira comment automatically. But a Jira user can navigate to the Zendesk tab under Activity and add a comment there. Depending on how you set the ...

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• Heather Rommel
• Création16 juin 2023 19:38
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Great stuff!! I look forward to seeing this! Most of the feature requests around the home page has been to allow us to customize it. Is there going to be any of that? For example, we may want to ha...

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• Heather Rommel
• Création16 juin 2023 15:32
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Allow Zendesk Views to pick 'JIRA Linked Issue Number' as a column.

I looked into doing this, but we face issues when there's more than 1 Jira ticket. What do you do in those cases Jake Warren?

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• Heather Rommel
• Création5 juin 2023 14:38
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing search in the content blocks list

Love this! Thank you! Wondering if this will lead to a Search & Replace functionality?

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• Heather Rommel
• Création17 avril 2023 15:12
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Automate ticket updates with partner/vendor also using Zendesk

Hi! You might want to check out Ticket Sharing agreements if both are using Zendesk: https://support.zendesk.com/hc/en-us/articles/4408893967514-Sharing-tickets-with-other-Support-accounts

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• Heather Rommel
• Création14 avril 2023 19:26
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to monitor on-hold tickets effectively

Love this User Tip! We tend to also lean towards Jacob the Moderator's method - reopening On Hold every 7 days with a date field avail to agents to customize that as needed. But I like this articl...

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• Heather Rommel
• Création11 avril 2023 15:18
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using macros to start side conversations

我发布了一个特性请求,要求when we click Send on the side convo when running the macro, let it save the ticket too so our agents don't navigate away from the ticket before sav...

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• Heather Rommel
• Création10 avril 2023 16:17
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Make a way to bookmark current tickets!!

I agree bookmarking tickets should be built into the product. Right now the only way to do this natively is to add tags to them manually or something. We use Lovely Views app to bookmark and would...

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• Heather Rommel
• Création10 avril 2023 16:07
• 0 vote