![Omnichannel Agent Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1xvuyffbis573/promo-image.1638916818.png)
Omnichannel Agent Learning Path
Learn how to engage with customers through multiple channels using Agent Workspace
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6 Courses
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![Sell for Users Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3gju94xo9w07k/promo-image.1655257759.png)
Sell for Users Learning Path
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5 Courses
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{{ Learning path }}
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![On-Demand: Zendesk Chat for Admins, I with Agent Workspace](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
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46 min
{{ Admin }}
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{{ German }}
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English
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On-Demand (Free)
{{ Agent Workspace }}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
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{{ 30 min - 1 hour }}
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![On-Demand: Zendesk Support for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support for Agents
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43 min
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On-Demand (Free)
Support / Ticketing
{{ Agent Workspace }}
{{ Foundation building }}
{{ Single course }}
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![On-Demand: Zendesk Chat for Agents, I](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3cwpboitwxpx5/promo-image.1589901452.png)
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
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On-Demand
{{ Agent }}
{{ Chat }}
{{ German }}
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{{ Japanese }}
{{ Portuguese }}
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On-Demand (Free)
Chat / Live Chat & Messaging
{{ Foundation building }}
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![On-Demand: Zendesk Messaging for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Zendesk Messaging for Agents
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42 min
Role: Agent
{{ Agent }}
On-Demand (Free)
{{消息}}
Chat / Live Chat & Messaging
{{ Foundation building }}
{{ Single course }}
![点播:升级到代理工作区(代理)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3112fddrb4gcp/promo-image.1589901908.png)
点播:升级到代理工作区(代理)
Learn how the agent experience changes in Agent Workspace.
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8 min
{{ Agent }}
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Suite
{{ Japanese }}
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{{ Single course }}
{{ Migration guide }}
{{ 30 min or less }}
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![On-Demand: Zendesk Talk for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk for Agents
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46 min
{{ Agent }}
{{ Talk }}
On-Demand (Free)
Talk / Voice
{{ Foundation building }}
{{ Single course }}
![Zendesk Overview: Chat](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2dq4db5261rql/promo-image.1589901475.png)
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
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11 min
{{ Admin }}
{{ Chat }}
{{ German }}
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English
概述视频
Introductory
{{ Japanese }}
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On-Demand (Free)
Chat / Live Chat & Messaging
Short (0-15 min)
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Introduction to Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/33z0fknadeo2q/promo-image.1589584851.png)
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }}
概述视频
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Short (0-15 min)
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 30 min or less }}
role-sales-team
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category-foundation-building
![On-Demand: Omnichannel Agent Certification Preparation Course](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2t7x6bhkdrqyh/promo-image.1664407098.png)
On-Demand: Omnichannel Agent Certification Preparation Course
This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam
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{{ Agent }}
{{ Support }}
{{ Single course }}
{{ Certification preparation }}
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![Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2gbvinxdxobwl/promo-image.1627491416.png)
Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification
Level 4: Certification
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Certification Exam Bundles
![Certification: Zendesk Talk Specialist Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1imh7vmmg7luv/promo-image.1622750313.png)
Certification: Zendesk Talk Specialist Exam
Get Certified in Zendesk's Voice solution, Talk.
$199
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![On-Demand:メッセージングの概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand:メッセージングの概要
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8 min
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{{ 30 min or less }}
![On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ(リモート)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3hsiirjisqhx0/promo-image.1589902223.png)
On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ(リモート)
Zendesk Supportの主要な機能を学ぶのに最適なセットです。
$2,800
{{ Admin }}
{{ Support }}
![On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3112fddrb4gcp/promo-image.1589901908.png)
On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)
Erfahren Sie, wie Sie Ihr Team erfolgreich zum Arbeitsbereich für Agenten migrieren.
Register
53 min
![Certification: Zendesk Omnichannel Agent Specialist Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Zendesk Omnichannel Agent Specialist Exam
Get Certified as a Zendesk Omnichannel Agent
$199
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![Certification: Examen de spécialiste Zendesk Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Examen de spécialiste Zendesk Guide
Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.
$199
{{ Admin }}
{{ Guide }}
{{ Certification Exam }}
color-#9A4497
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![Certification: Examen d’administrateur expert Zendesk Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Examen d’administrateur expert Zendesk Support
Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.
$350
{{ Admin }}
{{ Support }}
{{ Certification Exam }}
color-#9A4497
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![Certification: Prüfung zum Zendesk Guide-Spezialisten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Prüfung zum Zendesk Guide-Spezialisten
Lassen Sie sich in Guide, der Help-Center Lösung von Zendesk, zertifizieren.
$350
{{ Certification Exam }}
color-#9A4497
category-cert-exam
![Explore/Analytics-Lernpfad](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1dlvtma9uigya/promo-image.1654715700.png)
Explore/Analytics-Lernpfad
Lernen Sie, wie Sie mithilfe von Analysen Ihre Berichtsdaten verstehen und entsprechend handeln können.
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2 Courses
{{ Admin }}
{{ Explore }}
{{ Learning path }}
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![Certification: Zendesk Explore CX Analyst Expert Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Zendesk Explore CX Analyst Expert Exam
Get Certified in Zendesk's reporting & analytics solution, Explore.
$350
{{ Admin }}
{{ Explore }}
{{ Certification Exam }}
hide-score
{{ Analyst }}
color-#9A4497
category-cert-exam
![On-Demand: Migrate from Chat to Messaging](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/ibxe9omaire9/promo-image.1617292250.png)
On-Demand: Migrate from Chat to Messaging
Learn how to successfully migrate your team from Chat to Messaging
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49 min
{{ Admin }}
On-Demand (Free)
{{ Agent Workspace }}
{{消息}}
Chat / Live Chat & Messaging
{{ Single course }}
{{ Migration guide }}
{{ 30 min - 1 hour }}
color-#F6F0E6
category-migration-guide
![Startups I: Hit the Ground Running](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/30gy9y5hxsljx/promo-image.1616451350.png)
Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
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9 Courses
{{ Admin }}
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Start-Up
{{ Learning path }}
{{ Foundation building }}
{{ 1 - 2 hours }}
![Certification: Examen para especialista de Zendesk Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Examen para especialista de Zendesk Guide
Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.
$350
{{ Admin }}
{{ Guide }}
{{ Certification Exam }}
color-#9A4497
category-cert-exam
![On-Demand:エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand:エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ
エージェントワークスペースでChatを初めて使用する方に最適のコースです。
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46 min
{{ Admin }}
{{ Chat }}
{{ Agent Workspace }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![Explore/分析のラーニングパス](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/10khru6tizovb/promo-image.1654715833.png)
Explore/分析のラーニングパス
分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します
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2 Courses
{{ Admin }}
{{ Explore }}
{{ Learning path }}
{{ Foundation building }}
![オムニチャネルエージェントのラーニングパス](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/5jdujqt9da3p/promo-image.1654881882.png)
オムニチャネルエージェントのラーニングパス
エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します
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5 Courses
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{{消息}}
{{ Foundation building }}
![Guide/セルフサービスのラーニングパス](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/pa8gdxiyzt9d/promo-image.1654880915.png)
Guide/セルフサービスのラーニングパス
ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します
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4 Courses
{{ Admin }}
{{ Guide }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand: Einführung in die grundlegende Unterstützung](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Einführung in die grundlegende Unterstützung
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6 min
{{ Admin }}
{{ Support }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Messaging Dataset tutorial](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/w0m57sxrhp8u/promo-image.1666909073.jpg)
On-Demand: Messaging Dataset tutorial
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27 min
{{ Admin }}
{{ Explore }}
{{ Product deep dive }}
{{消息}}
{{ Single course }}
role-cx-analyst
category-product-deep-dive
color-#FFA179
![On-Demand: Introduction to Sunshine Conversations for Developers](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/12kvay59at9eg/promo-image.1626821351.png)
On-Demand: Introduction to Sunshine Conversations for Developers
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9 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
role-developer
color-#FFD874
category-foundation-building
![On-Demand: Zendesk Chat Dataset](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1cfh7tgr3pdcn/promo-image.1589901591.png)
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
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31 min
Product: Chat
Product: Explore
{{ Admin }}
{{ Chat }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Explore / Reporting & Analytics
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![Startups III: Bringing it All Together](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2w3zkf0ej0i5m/promo-image.1616450719.png)
Startups III: Bringing it All Together
This path will teach you the importance of bringing each channel & part of your organization into the customer experience by leveraging context and communication
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1 Course
{{ Admin }}
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Start-Up
{{ Learning path }}
{{ Foundation building }}
{{ 1 - 2 hours }}
![On-Demand: Ticket Forms](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16oyalmw5rouq/promo-image.1589900916.png)
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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46 min
{{ Admin }}
{{ Support }}
Intermediate
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Zendesk Support Dataset](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1cfh7tgr3pdcn/promo-image.1589901591.png)
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
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42 min
Product: Explore
{{ Admin }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Explore / Reporting & Analytics
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Zendesk Talk Dataset](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1cfh7tgr3pdcn/promo-image.1589901591.png)
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
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36 min
Product: Talk
Product: Explore
{{ Admin }}
{{ Talk }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Explore / Reporting & Analytics
Talk / Voice
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Automations](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2wjxaxlgt9oi3/promo-image.1589901160.png)
On-Demand: Automations
Learn to automations alongside other business rules.
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76 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
Automations
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Increase Agent Efficiency with Contextual Workspaces](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1zi1mxy7bzulw/promo-image.1589900641.png)
On-Demand: Increase Agent Efficiency with Contextual Workspaces
Learn how to pair two features to meet a common business goal.
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9 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
Short (0-15 min)
Course
Make more of our features
{{ Single course }}
Goal based tutorial
{{ 30 min or less }}
category-product-deep-dive
color-#FFA179
![On-Demand: Answer Bot Dataset](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1bhg1xpax0l1k/promo-image.1662671070.png)
On-Demand: Answer Bot Dataset
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26 min
{{ Admin }}
{{ Explore }}
{{ Product deep dive }}
{{ Single course }}
{{ 30 min or less }}
Single course
role-cx-analyst
category-product-deep-dive
color-#FFA179
![On-Demand: Set up Social and Business Messaging in Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/23o9o8xzusmyc/promo-image.1617292275.png)
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
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61 min
Product: Support
Product: Chat
{{ Admin }}
{{ Chat }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
{{消息}}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![Startups II: Customizing the Experience](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3oe48bi3h79ah/promo-image.1616451406.png)
Startups II: Customizing the Experience
这条路将教您如何能够成本mize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
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9 Courses
{{ Admin }}
tiletext-enroll
Start-Up
{{ Learning path }}
{{ Foundation building }}
{{ 1 - 2 hours }}
![On-Demand: Introducción a la mensajería](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Introducción a la mensajería
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8 min
{{ Admin }}
{{消息}}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![Support básico](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1yfvkch2dcc7s/promo-image.1654716581.png)
Support básico
Configure o suporte básico por e-mail para agentes e empresas.
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5 Courses
{{ Admin }}
{{ Support }}
{{ Learning path }}
{{ Foundation building }}
![Caminho de aprendizado do Guide/autoatendimento](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3b6q837gwdy9i/promo-image.1654880958.png)
Caminho de aprendizado do Guide/autoatendimento
Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.
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4 Courses
{{ Admin }}
{{ Guide }}
{{ Learning path }}
{{ Foundation building }}
![Caminho de aprendizado do Explore/análise](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/wcg29tvr9aqz/promo-image.1654716006.png)
Caminho de aprendizado do Explore/análise
Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios
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2 Courses
{{ Admin }}
{{ Explore }}
{{ Learning path }}
{{ Foundation building }}
![Certification: Examen de administrador de Zendesk Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Examen de administrador de Zendesk Support
Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.
$350
{{ Admin }}
{{ Support }}
{{ Certification Exam }}
color-#9A4497
category-cert-exam
![Ruta de aprendizaje de agente omnicanal](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3db7l7hjsy6ii/promo-image.1654881395.png)
Ruta de aprendizaje de agente omnicanal
Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente
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5 Courses
{{ Agent }}
{{ Support }}
{{ Talk }}
{{ Learning path }}
{{ Agent Workspace }}
{{消息}}
{{ Foundation building }}
![Ruta de aprendizaje de Talk/Voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/32m9rtuwei7d3/promo-image.1654712516.png)
Ruta de aprendizaje de Talk/Voz
Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.
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2 Courses
{{ Admin }}
{{ Talk }}
{{ Learning path }}
{{ Foundation building }}
![Certification: Exame de Administrador especialista do Zendesk Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Exame de Administrador especialista do Zendesk Support
Obtenha a certificação na solução de tickets do Zendesk, o Support.
$350
{{ Admin }}
{{ Support }}
{{ Certification Exam }}
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![Certification: Examen des analystes experts de l’expérience client Zendesk Explore](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Examen des analystes experts de l’expérience client Zendesk Explore
Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.
$350
{{ Admin }}
{{ Explore }}
{{ Certification Exam }}
color-#9A4497
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![Sunshine Conversations for Developers Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/o1v3pl1x5ozg/promo-image.1648078531.png)
Sunshine Conversations for Developers Learning Path
开发自定义消息传递解决方案与阳光Conversations
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4 Courses
{{ Developer }}
{{ Learning path }}
{{ Developer Platform }}
{{ 30 min - 1 hour }}
![On-Demand: Einführung in Zendesk Integration Services (ZIS)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand: Einführung in Zendesk Integration Services (ZIS)
Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.
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10 min
{{ Admin }}
{{ Developer }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
![On-Demand: Einführung in Zendesk für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Einführung in Zendesk für Agenten
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9 min
{{ Agent }}
{{ Support }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![Certification: Expertenprüfung zum Zendesk Support-Administrator](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Expertenprüfung zum Zendesk Support-Administrator
Lassen Sie sich für die Support-Ticketlösung von Zendesk zertifizieren.
$350
{{ Admin }}
{{ Certification Exam }}
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![Certification: Zendesk Support Administrator Expert Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Zendesk Support Administrator Expert Exam
Get Certified in Zendesk's ticketing solution, Support.
$350
{{ Admin }}
{{ Support }}
{{ Certification Exam }}
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![Certification: Zendesk Guide Specialist試験](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Zendesk Guide Specialist試験
Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。
$199
{{ Admin }}
{{ Guide }}
{{ Certification Exam }}
color-#9A4497
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![Certification: Zendesk Explore CX Analyst Expert認定資格試験](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Zendesk Explore CX Analyst Expert認定資格試験
Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。
$350
{{ Admin }}
{{ Explore }}
{{ Certification Exam }}
color-#9A4497
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![Certification: Zendesk Support Administrator Expert試験](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c2gvea3mox9t/promo-image.1619808881.png)
Certification: Zendesk Support Administrator Expert試験
Zendeskのチケット管理ソリューション「Support」の認定資格試験です。
$350
{{ Admin }}
{{ Support }}
{{ Certification Exam }}
color-#9A4497
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![Grundlegende Unterstützung](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2fbcyc1zj52h/promo-image.1654716473.png)
Grundlegende Unterstützung
Konfigurieren Sie grundlegenden E-Mail-Support für Ihre Agenten und Ihr Unternehmen.
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5 Courses
{{ Admin }}
{{ Support }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand: Tags](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1q8narsqd7jb8/promo-image.1589901120.png)
On-Demand: Tags
Provide your agents with helpful context using tags
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52 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Upgrade to Agent Workspace (for admins)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3112fddrb4gcp/promo-image.1589901908.png)
On-Demand: Upgrade to Agent Workspace (for admins)
Get ready to upgrade to Agent Workspace
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53 min
Role: Admin
{{ Admin }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
On-Demand (Free)
{{ Agent Workspace }}
Medium (15- 45 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ Migration guide }}
{{ 30 min - 1 hour }}
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![On-Demand: Zendesk Support Administrator Certification Preparation Course](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/fieblgm52ygn/promo-image.1627507375.png)
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
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{{ Support }}
{{ Certification preparation }}
![On-Demand: Einführung in Talk/Voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Einführung in Talk/Voice
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10 min
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{{ Talk }}
{{ Foundation building }}
{{ Single course }}
![On-Demand: Build a Custom Integration With ZIS](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2did7v893vt51/promo-image.1642793647.png)
On-Demand: Build a Custom Integration With ZIS
Learn how to develop your own custom Zendesk integrations.
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113 min
{{ Developer }}
English
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 1 - 2 hours }}
role-developer
color-#FFD874
category-foundation-building
![On-Demand: Introduction aux services d’intégration Zendesk (ZIS)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand: Introduction aux services d’intégration Zendesk (ZIS)
你们decouvrez la创造d 'integrations zendesk亚博nbsp;? Commencez ici pour connaître les principales fonctionnalités de ZIS.
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10 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
![On-Demand: Introducción a Zendesk Integration Services (ZIS)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand: Introducción a Zendesk Integration Services (ZIS)
¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.
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10 min
{{ Developer }}
{{ Spanish }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
![On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente
¿Es un cliente nuevo de Zendesk que usa el chat con el Espacio de trabajo de agente por primera vez? Este es el lugar ideal para comenzar.
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46 min
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{{ Agent Workspace }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.
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46 min
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{{ Chat }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![Parcours d’apprentissage Guide/Self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3r5kyb0edt2xg/promo-image.1654880720.png)
Parcours d’apprentissage Guide/Self-service
Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.
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4 Courses
{{ Admin }}
{{ Guide }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand: Introdução a mensagens](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Introdução a mensagens
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8 min
{{ Admin }}
{{消息}}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![Caminho de aprendizado do Talk/voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3kn5obvxu4a8k/promo-image.1654712038.png)
Caminho de aprendizado do Talk/voz
Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.
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2 Courses
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{{ Talk }}
{{ Learning path }}
{{ Foundation building }}
![Caminho de aprendizado do agente omnichannel](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2a17d23kjyuzt/promo-image.1654882212.png)
Caminho de aprendizado do agente omnichannel
Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente
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5 Courses
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{{ Support }}
{{ Talk }}
{{ Learning path }}
{{消息}}
{{ Foundation building }}
![On-Demand: Introduction à la messagerie](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Introduction à la messagerie
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8 min
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{{消息}}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Einführung in Guide/Self-Service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Einführung in Guide/Self-Service
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10 min
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{{ Guide }}
{{ Foundation building }}
{{ Single course }}
![Guide/Self-Service-Lernpfad](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3oyk3e1ylxf3a/promo-image.1654880778.png)
Guide/Self-Service-Lernpfad
Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank.
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4 Courses
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{{ Guide }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand: Einführung in Explore/Analysen](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Einführung in Explore/Analysen
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15 min
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{{ Explore }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![Certification: Zendesk Chat Specialist Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1epn8hcmg34mz/promo-image.1622750128.png)
Certification: Zendesk Chat Specialist Exam
Get Certified in Zendesk's Live chat solution.
$199
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{{ Chat }}
{{ Certification Exam }}
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![Certification: Zendesk Guide Specialist Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Zendesk Guide Specialist Exam
Get Certified in Zendesk's Help center solution, Guide.
$199
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{{ Guide }}
{{ Certification Exam }}
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![Certification: Examen para analista de la experiencia del cliente de Zendesk Explore](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Examen para analista de la experiencia del cliente de Zendesk Explore
Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.
$350
Certification
{{ Admin }}
{{ Explore }}
{{ Certification Exam }}
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![Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.
$350
{{ Certification Exam }}
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![Certification: Zendesk App Developer I Expert Exam](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/31a97sr76anjn/promo-image.1622749874.png)
Certification: Zendesk App Developer I Expert Exam
Become a Certified Zendesk App Developer I.
$350
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{{ Certification Exam }}
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{{ Developer Platform }}
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![Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1dk905u06d3th/promo-image.1627487884.png)
Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Certification
Level 4: Certification
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Certification Exam Bundles
Chat / Live Chat & Messaging
![On-Demand: Schedules and SLAs](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/aoe4yeiakd45/promo-image.1589900838.png)
On-Demand: Schedules and SLAs
This course will help you use schedules and SLAs to streamline your workflows in Zendesk.
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62 min
{{ Admin }}
{{ Support }}
Intermediate
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Introduction to Explore / analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introduction to Explore / analytics
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15 min
{{ Admin }}
{{ Explore }}
English
Explore / Reporting & Analytics
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ Analyst }}
{{ 30 min or less }}
role-cx-analyst
color-#FFD874
category-foundation-building
![On-Demand: Introduction to Guide / self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }}
{{ Guide }}
English
Guide / Help Center
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Einführung in Messaging](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Einführung in Messaging
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8 min
{{ Admin }}
{{消息}}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Introduction to Zendesk for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Introduction to Zendesk for Agents
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9 min
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{{ 30 min or less }}
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color-#FFD874
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![On-Demand: Introdução ao Zendesk Integration Services (ZIS)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand: Introdução ao Zendesk Integration Services (ZIS)
Novo na criação de integrações do Zendesk? Comece aqui para aprender os principais recursos do ZIS.
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10 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
![On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.
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46 min
{{ Admin }}
{{ Chat }}
{{ Agent Workspace }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Triggers](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3h696pkx4ayll/promo-image.1589901141.png)
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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70 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
Triggers
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![Talk/Voice-Lernpfad](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2mn5nvj045w4k/promo-image.1655413538.png)
Talk/Voice-Lernpfad
Lernen Sie, wie Sie mit Ihrem Voice-Kanal direkt mit Kunden per Anruf und Text kommunizieren.
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2 Courses
{{ Admin }}
{{ Talk }}
{{ Learning path }}
{{ Foundation building }}
![Assistance fondamentale](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2c7n64ptnmhqc/promo-image.1654716405.png)
Assistance fondamentale
Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.
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5 Courses
{{ Admin }}
{{ Support }}
{{ Learning path }}
{{ Foundation building }}
![Parcours d’apprentissage Agent omnicanal](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/vuhuf9x6qv58/promo-image.1654881832.png)
Parcours d’apprentissage Agent omnicanal
Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.
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5 Courses
{{ Agent }}
{{ Support }}
{{ Talk }}
{{ Learning path }}
{{消息}}
{{ Foundation building }}
![Parcours d’apprentissage Talk/Centre d’appels](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/17x26towd7kuk/promo-image.1654712603.png)
Parcours d’apprentissage Talk/Centre d’appels
Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.
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2 Courses
{{ Admin }}
{{ Talk }}
{{ Learning path }}
{{ Foundation building }}
![Lernpfad zum Thema „Omnichannel“](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/ssob93dqp6a3/promo-image.1654881814.png)
Lernpfad zum Thema „Omnichannel“
Lernen Sie, wie Sie mit dem Arbeitsbereich für Agenten mit Kunden auf mehreren Kanälen interagieren.
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5 Courses
{{ Agent }}
{{ Support }}
{{ Talk }}
{{ Learning path }}
{{消息}}
{{ Foundation building }}
![Soporte fundamental](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1xmas9pbydf6y/promo-image.1654716241.png)
Soporte fundamental
Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.
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5 Courses
{{ Admin }}
{{ Support }}
{{ Learning path }}
{{ Foundation building }}
![Talk/音声通話のラーニングパス](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1ej2wodq6yzow/promo-image.1654713077.png)
Talk/音声通話のラーニングパス
音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します
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3 Courses
{{ Admin }}
{{ Talk }}
{{ Learning path }}
{{ Foundation building }}
![Ruta de aprendizaje sobre el análisis/Explore](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/nxsb8cqj2iyr/promo-image.1654715246.png)
Ruta de aprendizaje sobre el análisis/Explore
Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos
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2 Courses
{{ Admin }}
{{ Explore }}
{{ Learning path }}
{{ Foundation building }}
![基本的なSupport](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/evdqbtmppgq3/promo-image.1654716530.png)
基本的なSupport
エージェントとビジネスのために基本的なメールサポートを設定します
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5 Courses
{{ Admin }}
{{ Support }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand:Zendeskインテグレーションサービス(ZIS)入門](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand:Zendeskインテグレーションサービス(ZIS)入門
Zendeskインテグレーションを初めて構築する場合、ZISの主な機能を学ぶ最適のコースです。
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10 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
![Ruta de aprendizaje de Guide/autoservicio](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3n56safp1dqgn/promo-image.1654880618.png)
Ruta de aprendizaje de Guide/autoservicio
Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.
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4 Courses
{{ Admin }}
{{ Guide }}
{{ Learning path }}
{{ Foundation building }}
![Parcours d’apprentissage Explore/Analyses](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/10wsapl2lrz0e/promo-image.1654715364.png)
Parcours d’apprentissage Explore/Analyses
Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.
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2 Courses
{{ Admin }}
{{ Explore }}
{{ Learning path }}
{{ Foundation building }}
![On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3vf8ip841c3dc/promo-image.1629235290.png)
On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.
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46 min
{{ Admin }}
{{ Agent }}
{{ Chat }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![Certification: Exame de analista especialista do Zendesk Explore CX](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2etmz2sfvwqw9/promo-image.1622750058.png)
Certification: Exame de analista especialista do Zendesk Explore CX
Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.
$350
{{ Admin }}
{{ Explore }}
{{ Certification Exam }}
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category-cert-exam
![Certification: Exame de especialista do Zendesk Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/p4nhsurht0iq/promo-image.1622750233.png)
Certification: Exame de especialista do Zendesk Guide
Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.
$199
{{ Admin }}
{{ Guide }}
{{ Certification Exam }}
color-#9A4497
category-cert-exam
![On-Demand: Configure Sell to reflect your sales process](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3slqrprvgf909/promo-image.1589900383.png)
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
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54 min
{{ Admin }}
Self-Starter
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Long (45 + min)
Course
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 2+ hours }}
![Foundational Support Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2or414eg66308/promo-image.1648078296.png)
Foundational Support Learning Path
Configure foundational email support for your agents and business.
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6 Courses
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{{ Support }}
{{ Learning path }}
{{ Foundation building }}
{{ 2+ hours }}
role-admin
color-#FFD874
category-foundation-building
![On-Demand: Introduction to Talk / voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introduction to Talk / voice
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10 min
{{ Admin }}
{{ Talk }}
English
Talk / Voice
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Zendesk Chat for Admins, I](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1vqdvv94nn4np/promo-image.1589901441.png)
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 2 min
{{ Admin }}
{{ Chat }}
English
Introductory
On-Demand (Free)
Chat / Live Chat & Messaging
Long (45 + min)
Course
{{ Foundation building }}
{{ Single course }}
color-#FFD874
category-foundation-building
![Talk / voice Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1lifn8c356txz/promo-image.1648078499.png)
Talk / voice Learning Path
Learn how to use your voice channel to speak directly with customers with calls and text messaging.
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3 Courses
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{{ Talk }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
{{ Learning path }}
{{ Foundation building }}
{{ 1 - 2 hours }}
color-#FFD874
category-foundation-building
![Guide / self-service Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3i4o2ilwgpisb/promo-image.1648078354.png)
Guide / self-service Learning Path
Deliver best-in-class self-service and empower your agents with a knowledge base.
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5 Courses
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{{ Guide }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
{{ Learning path }}
{{ Foundation building }}
{{ 2+ hours }}
role-admin
color-#FFD874
category-foundation-building
![On-Demand: Introduction to Zendesk Integration Services (ZIS)](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ntgb4krvic3l/promo-image.1642792781.png)
On-Demand: Introduction to Zendesk Integration Services (ZIS)
New to building Zendesk integrations? Start here to learn the key features of ZIS.
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14 min
{{ Admin }}
{{ Developer }}
English
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
Platform/ Integrations
color-#FFD874
category-foundation-building
![Zendesk Overview: The Zendesk Developer Platform](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/ytfnvb7ufabb/promo-image.1589901647.png)
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources
{{ Admin }}
{{ Developer }}
概述视频
On-Demand (Free)
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
role-developer
color-#FFD874
category-foundation-building
![Messaging Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/23xo4jd3bwven/promo-image.1648078460.png)
Messaging Learning Path
Learn how to use messaging to connect with your customers on the web, mobile, and social apps.
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3 Courses
{{ Admin }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
{{ Learning path }}
{{消息}}
{{ Foundation building }}
{{ 30 min - 1 hour }}
role-admin
color-#FFD874
category-foundation-building
![Zendesk Omnichannel Agent Specialist Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3hke1tn2lphaq/promo-image.1646341607.png)
Zendesk Omnichannel Agent Specialist Certification Prep Path
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2 Resources
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{{ Talk }}
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![Sell for Admins Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/74hy5im1yjxw/promo-image.1650644864.png)
Sell for Admins Learning Path
Learn how to successfully implement Zendesk's CRM solution, Sell
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5 Courses
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{{ Sell }}
{{ Learning path }}
{{ Foundation building }}
{{ 2+ hours }}
role-sales-team
color-#FFD874
category-foundation-building
![On-Demand: Build an App and Start to Work with the Zendesk API](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1loe6ee5vwyao/promo-image.1589901266.png)
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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42 min
{{ Developer }}
English
On-Demand (Free)
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min - 1 hour }}
role-developer
color-#FFD874
category-foundation-building
![Explore / analytics Learning Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/8ta58jg83t7b/promo-image.1648078271.png)
Explore / analytics Learning Path
Learn how to use analytics to understand and act on your reporting data
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3 Courses
{{ Admin }}
{{ Explore }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
{{ Learning path }}
{{ Foundation building }}
{{ Analyst }}
{{ 2+ hours }}
role-admin
role-cx-analyst
color-#FFD874
category-foundation-building
![Zendesk Guide Specialist Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2kqgqcbefxkvt/promo-image.1628107231.png)
Zendesk Guide Specialist Certification Prep Path
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2 Resources
Role: Admin
Product: Guide
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I'm Ready to Get Certified
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{{ Certification preparation }}
{{ 1 - 2 hours }}
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![Zendesk Talk Specialist Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1upj5c0caeky7/promo-image.1628180167.png)
Zendesk Talk Specialist Certification Prep Path
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2 Resources
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![Zendesk Support Administrator Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/1aqy67yk9beh7/promo-image.1648078665.png)
Zendesk Support Administrator Certification Prep Path
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3 Resources
Product: Support
Role: Admin
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{{ 1 - 2 hours }}
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![Zendesk App Developer I Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/3dtcrzdv1heag/promo-image.1628118677.png)
Zendesk App Developer I Certification Prep Path
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4 Resources
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{{ 1 - 2 hours }}
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![Zendesk Explore CX Analyst Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/2i5fy8piba0u6/promo-image.1648078726.png)
Zendesk Explore CX Analyst Certification Prep Path
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2 Resources
Role: Admin
Certification
Product: Explore
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{{ Explore }}
Level 4: Certification
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{{ 1 - 2 hours }}
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![Zendesk Chat Specialist Certification Prep Path](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/course_series/cl08y4ihe8xt/promo-image.1628111460.png)
Zendesk Chat Specialist Certification Prep Path
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3 Resources
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{{ 1 - 2 hours }}
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![On-Demand: Introduction to Foundational Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introduction to Foundational Support
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6 min
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{{ Support }}
English
Support / Ticketing
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
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category-foundation-building
![On-Demand: Introduction to messaging](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Introduction to messaging
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8 min
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English
{{消息}}
Chat / Live Chat & Messaging
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{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
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category-foundation-building
![On-Demand: Intro to Sunshine Conversations for Admins](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/7mjs0ali2xdw/promo-image.1664383906.png)
On-Demand: Intro to Sunshine Conversations for Admins
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![On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
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On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
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On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
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On-Demand: Introducción a Zendesk para agentes
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9 min
![On-Demand: Conozca los conceptos básicos de Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
![On-Demand: Zendesk Support para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support para agentes
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43 min
![On-Demand: Mensajería de Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Mensajería de Zendesk para agentes
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![On-Demand: Zendesk Talk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk para agentes
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46 min
![On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
![On-Demand: Introdução ao Talk/voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introdução ao Talk/voz
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10 min
![On-Demand:エージェント向けZendesk入門コース](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand:エージェント向けZendesk入門コース
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9 min
![On-Demand: Zendeskの基本の概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Zendeskの基本の概要
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26 min
![On-Demand: Zendesk Supportエージェント向けコース](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Supportエージェント向けコース
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43 min
![On Demand:Zendeskメッセージング エージェント向けコース](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On Demand:Zendeskメッセージング エージェント向けコース
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![On-Demand:Zendesk Talkエージェント向けコース](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand:Zendesk Talkエージェント向けコース
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46 min
![On-Demand: Going live](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1cnqk0fymha22/promo-image.1683150463.png)
On-Demand: Going live
1 hr 13 min
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![On-Demand: Welcome to Zendesk Onboarding](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2dmwigl4scjwm/promo-image.1683150825.png)
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
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![On-Demand: Setting up your account](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/evjycfaux11r/promo-image.1683150796.png)
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6
category- Essentials
![On-Demand: Advanced launch & go live tasks](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/r0g96hu2qv7h/promo-image.1683150361.png)
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
![On-Demand: Set up messaging and voice channels](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3o22wna0wvxfb/promo-image.1683150267.png)
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
![On-Demand: Set up your help center](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/234msjapwf13j/promo-image.1683150213.png)
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
![On-Demand: Optimizing & enhancing](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2tpkz859xz0ex/promo-image.1683151022.png)
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
![On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
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{{ Foundation building }}
{{ Single course }}
![Zendesk Chat Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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![On-Demand: Zendesk Chat Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat
{{ Chat }}
Level 4: Certification
Certification Practice Exam
Chat / Live Chat & Messaging
![On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
![On-Demand: Introducción a Explore/análisis](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introducción a Explore/análisis
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15 min
![Zendesk Omnichannel Agent Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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![On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
![On-Demand:Explore/分析の概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand:Explore/分析の概要
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15 min
![On-Demand:分析機能を使ったチームの成功の測定と効率の改善](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
![On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
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![On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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![On-Demand: Ticket-Workflows für den Kundenservice automatisieren](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
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1 hr 48 min
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43 min
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114 min
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26 min
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34 min
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25 min
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46 min
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28 min
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On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
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Product: Sell
On-Demand (Free)
Sell / Sales CRM
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On-Demand: Add channels to talk to your customers directly from Sell
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25 min
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11 min
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26 min
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46 min
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On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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Zendesk App Developer I Expert Study Guide
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On-Demand: Zendesk App Developer I Expert Certification Practice Test
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Level 4: Certification
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Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
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1 hr 48 min
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1 hr 9 min
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On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
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On-Demand: Gestion plus efficace de vos clients
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Zendesk Guide Specialist Study Guide
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On-Demand: Zendesk Guide Specialist Certification Practice Test
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Level 4: Certification
Certification Practice Exam
Guide / Help Center
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On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
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On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
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On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
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On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
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On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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28 min
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On-Demand: Introduction à Zendesk pour les agents
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9 min
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26 min
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On-Demand: Zendesk Support pour les agents
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43 min
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On-Demand: Zendesk Talk pour les agents
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46 min
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10 min
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On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
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On-Demand: Use messaging to connect with your customers everywhere
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97 min
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On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
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10 min
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Zendesk Talk Specialist Study Guide
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On-Demand: Zendesk Talk Specialist Certification Practice Test
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Level 4: Certification
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15 min
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1 hr 48 min
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Zendesk Support Administrator Expert Study Guide
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On-Demand: Zendesk Support Administrator Expert Certification Practice Test
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Level 4: Certification
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On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
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On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
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On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
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On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
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On-Demand: Administre a los clientes de manera más eficiente
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Talk / voice Learning Path Quiz
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On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
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Zendesk Explore CX Analyst Expert Study Guide
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On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
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Zendesk Explore, I + II
Level 4: Certification
Certification Practice Exam
Explore / Reporting & Analytics
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On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
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On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
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On-Demand:カスタマーサービスのチケットワークフローの自動化
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Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
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An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
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10 min
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On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
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On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
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On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
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On-Demand: Introducción a Zendesk para agentes
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On-Demand: Conozca los conceptos básicos de Zendesk
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On-Demand: Zendesk Support para agentes
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43 min
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On-Demand: Zendesk Talk para agentes
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46 min
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On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
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On-Demand: Introdução ao Talk/voz
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10 min
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On-Demand:エージェント向けZendesk入門コース
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On-Demand: Zendeskの基本の概要
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On-Demand: Zendesk Supportエージェント向けコース
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43 min
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On Demand:Zendeskメッセージング エージェント向けコース
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On-Demand:Zendesk Talkエージェント向けコース
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On-Demand: Going live
1 hr 13 min
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On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
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On-Demand: Setting up your account
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category- Essentials
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On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
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On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
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On-Demand: Set up your help center
1 hr 20 min
category- Advanced
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On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
![On-Demand: Einführung in Talk/Voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Einführung in Talk/Voice
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10 min
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On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
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Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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On-Demand: Zendesk Chat for Admins, I
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1 hr 2 min
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English
Introductory
On-Demand (Free)
Chat / Live Chat & Messaging
Long (45 + min)
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{{ Single course }}
color-#FFD874
category-foundation-building
![On-Demand: Zendesk Chat Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Chat Specialist Certification Practice Test
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Level 4: Certification
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
![On-Demand: Introducción a Explore/análisis](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introducción a Explore/análisis
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15 min
![Zendesk Omnichannel Agent Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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![On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
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Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
![On-Demand:Explore/分析の概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand:Explore/分析の概要
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15 min
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On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
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On-Demand: Einführung in die grundlegende Unterstützung
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6 min
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On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
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On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
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On-Demand: Kunden effizienter verwalten
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On-Demand: Introdução ao Explore/análise
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15 min
![On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
![On-Demand: Introdução ao suporte básico](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introdução ao suporte básico
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6 min
![On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
![点播:Configurar os、basicos dos门票do agente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
点播:Configurar os、basicos dos门票do agente
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1 hr 9 min
![On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
![On-Demand: Gerencie seus clientes com mais eficiência](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
![Sunshine Conversations Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/366s0muuqprqn/promo-image.1629408651.png)
Sunshine Conversations Learning Path Quiz
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{{ Developer }}
{{ Foundation building }}
Quiz
{{ Developer Platform }}
![On-Demand: Transfer conversations between systems with the Switchboard API](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/xf5mlee4nrrc/promo-image.1650653967.png)
On-Demand: Transfer conversations between systems with the Switchboard API
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114 min
{{ Developer }}
English
{{ Single course }}
{{ Developer Platform }}
{{ 1 - 2 hours }}
![On-Demand: Introduction to Sunshine Conversations for Developers](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/12kvay59at9eg/promo-image.1626821351.png)
On-Demand: Introduction to Sunshine Conversations for Developers
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9 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
role-developer
color-#FFD874
category-foundation-building
![On-Demand: Engage in one conversation across every channel with Sunshine Conversations](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/ejyiuxlza0b1/promo-image.1626821341.png)
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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26 min
{{ Developer }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min - 1 hour }}
category-foundation-building
![On-Demand: Import data into Sell for additional context](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a9n2bjc496wa/promo-image.1650650820.png)
On-Demand: Import data into Sell for additional context
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34 min
{{ Admin }}
{{ Sell }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Incorporate tools to optimize your team’s workflow](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/bzcl4bqzels8/promo-image.1650995328.png)
On-Demand: Incorporate tools to optimize your team’s workflow
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25 min
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{{ Sell }}
{{ Foundation building }}
{{ 30 min - 1 hour }}
![On-Demand: Configure Sell to reflect your sales process](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3slqrprvgf909/promo-image.1589900383.png)
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
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54 min
{{ Admin }}
Self-Starter
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Long (45 + min)
Course
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 2+ hours }}
![On-Demand: Introduction to Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/33z0fknadeo2q/promo-image.1589584851.png)
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }}
概述视频
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Short (0-15 min)
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 30 min or less }}
role-sales-team
color-#FFD874
category-foundation-building
![Sell for Admins Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ct1ra535f42o/promo-image.1651231793.png)
Sell for Admins Learning Path Quiz
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![Omnichannel Agent Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ohni2wuqb53v/promo-image.1642717532.png)
Omnichannel Agent Learning Path Quiz
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![On-Demand: Zendesk Support for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support for Agents
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43 min
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{{ Support }}
On-Demand (Free)
Support / Ticketing
{{ Agent Workspace }}
{{ Foundation building }}
{{ Single course }}
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![On-Demand: Zendesk Talk for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk for Agents
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46 min
{{ Agent }}
{{ Talk }}
On-Demand (Free)
Talk / Voice
{{ Foundation building }}
{{ Single course }}
![On-Demand: Zendesk Messaging for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Zendesk Messaging for Agents
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42 min
Role: Agent
{{ Agent }}
On-Demand (Free)
{{消息}}
Chat / Live Chat & Messaging
{{ Foundation building }}
{{ Single course }}
![On-Demand: Get to know Zendesk basics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }}
{{ Support }}
{{ Foundation building }}
{{ 30 min - 1 hour }}
![On-Demand: Introduction to Zendesk for Agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Introduction to Zendesk for Agents
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9 min
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{{ Foundation building }}
{{ 30 min or less }}
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color-#FFD874
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![On-Demand: Introduction à Guide/self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introduction à Guide/self-service
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10 min
![On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
![On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
![On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
![On-Demand: Create leads, contacts and deals to manage sales activities](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2owlzm6r9xa73/promo-image.1589901953.png)
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }}
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Introduction to Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/33z0fknadeo2q/promo-image.1589584851.png)
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }}
概述视频
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Short (0-15 min)
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 30 min or less }}
role-sales-team
color-#FFD874
category-foundation-building
![On-Demand: Add channels to talk to your customers directly from Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/t9ubgdpcfwk1/promo-image.1655257900.png)
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
{{ Agent }}
{{ Sell }}
![On-Demand: Measure sales performance with analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/xuh52ssib9zq/promo-image.1655258137.png)
On-Demand: Measure sales performance with analytics
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11 min
{{ Agent }}
{{ Sell }}
![Sell for users Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ct1ra535f42o/promo-image.1651231793.png)
Sell for users Learning Path Quiz
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![On-Demand: Introdução ao Guide/autoatendimento](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introdução ao Guide/autoatendimento
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10 min
![On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
![On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
![On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
![On-Demand: Einführung in Zendesk für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Einführung in Zendesk für Agenten
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9 min
{{ Agent }}
{{ Support }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Grundlagen von Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Grundlagen von Zendesk
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26 min
{{ Agent }}
{{ Support }}
{{ Single course }}
![On-Demand: Zendesk Support für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }}
{{ Support }}
{{ German }}
{{ Single course }}
![On-Demand: Zendesk Messaging für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }}
{{消息}}
{{ Single course }}
![On-Demand: Zendesk Talk für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk für Agenten
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46 min
{{ Agent }}
{{ Talk }}
{{ Single course }}
![On-Demand: Introduction to Foundational Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }}
{{ Support }}
English
Support / Ticketing
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Configure agent ticketing essentials](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
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{{ Support }}
Support / Ticketing
{{ Foundation building }}
{{ Single course }}
![On-Demand: Set your support ticketing solution up for agent success](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
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{{ Support }}
Support / Ticketing
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Automate your customer service ticketing workflows](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Automate your customer service ticketing workflows
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35 min
![On-Demand: Manage your customers more efficiently](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Manage your customers more efficiently
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43 min
![Foundational Support Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/39xhbr8op21f3/promo-image.1629235911.png)
Foundational Support Learning Path Quiz
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{{ Support }}
{{ Foundation building }}
Quiz
![On-Demand: Mensagens do Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Mensagens do Zendesk para agentes
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![On-Demand: Zendesk Support para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support para agentes
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43 min
![On-Demand: Zendesk Talk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk para agentes
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46 min
![On-Demand: Introdução ao Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Introdução ao Zendesk para agentes
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9 min
![On-Demand: Conheça os recursos básicos do Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
![Guide / self-service Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2zp3wbh77nmhq/promo-image.1629417600.png)
Guide / self-service Learning Path Quiz
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{{ Guide }}
{{ Foundation building }}
Quiz
![On-Demand: Support customers conversations and engagement with a community](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }}
{{ Guide }}
Guide / Help Center
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Introduction to Guide / self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }}
{{ Guide }}
English
Guide / Help Center
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Empower customers to self-serve with a Zendesk help center](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }}
{{ Guide }}
Guide / Help Center
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }}
{{ Guide }}
English
Guide / Help Center
Course
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Introduction à Talk/au centre d’appels](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introduction à Talk/au centre d’appels
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10 min
![On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
![Zendesk Overview: The Zendesk Developer Platform](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/ytfnvb7ufabb/promo-image.1589901647.png)
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources
{{ Admin }}
{{ Developer }}
概述视频
On-Demand (Free)
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
role-developer
color-#FFD874
category-foundation-building
![Zendesk App Developer I Expert Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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![On-Demand: Build an App and Start to Work with the Zendesk API](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1loe6ee5vwyao/promo-image.1589901266.png)
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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42 min
{{ Developer }}
English
On-Demand (Free)
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min - 1 hour }}
role-developer
color-#FFD874
category-foundation-building
![On-Demand: Zendesk App Developer I Expert Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1xdj5s5juxwbt/promo-image.1625596799.png)
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }}
English
Level 4: Certification
Certification Practice Exam
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
![On-Demand: Introduction to Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/33z0fknadeo2q/promo-image.1589584851.png)
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }}
概述视频
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Short (0-15 min)
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 30 min or less }}
role-sales-team
color-#FFD874
category-foundation-building
![On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }}
{{ Guide }}
English
Guide / Help Center
Course
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Set your support ticketing solution up for agent success](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }}
{{ Support }}
Support / Ticketing
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Set up Social and Business Messaging in Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/23o9o8xzusmyc/promo-image.1617292275.png)
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
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61 min
Product: Support
Product: Chat
{{ Admin }}
{{ Chat }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
{{消息}}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Triggers](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3h696pkx4ayll/promo-image.1589901141.png)
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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70 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
Triggers
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
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Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Sell }}
Sell / Sales CRM
![On-Demand: Automations](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2wjxaxlgt9oi3/promo-image.1589901160.png)
On-Demand: Automations
Learn to automations alongside other business rules.
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76 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
Automations
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179
![On-Demand: Measure your team's success and improve efficiency with analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }}
{{ Explore }}
{{ Foundation building }}
{{ Single course }}
{{ Analyst }}
![On-Demand: Measure your team's success and improve efficiency with analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }}
{{ Explore }}
{{ Foundation building }}
{{ Single course }}
{{ Analyst }}
![On-Demand: Introduction to Explore / analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introduction to Explore / analytics
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15 min
{{ Admin }}
{{ Explore }}
English
Explore / Reporting & Analytics
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ Analyst }}
{{ 30 min or less }}
role-cx-analyst
color-#FFD874
category-foundation-building
![Explore / analytics learning path quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1gz73ffpczm25/promo-image.1629476755.png)
Explore / analytics learning path quiz
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{{ Admin }}
{{ Explore }}
{{ Foundation building }}
Quiz
{{ Analyst }}
![On-Demand: Introduction à l’assistance fondamentale](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introduction à l’assistance fondamentale
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6 min
![On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
![On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
![On-Demand: Automatisation de vos workflows de gestion des tickets de service client](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
![On-Demand: Gestion plus efficace de vos clients](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Gestion plus efficace de vos clients
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![Zendesk Guide Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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![On-Demand: Zendesk Guide Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2uutwpubnmbx7/promo-image.1625596754.png)
On-Demand: Zendesk Guide Specialist Certification Practice Test
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Role: Admin
{{ Admin }}
Level 4: Certification
Certification Practice Exam
Guide / Help Center
![On-Demand: Introducción a Guide/autoservicio](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introducción a Guide/autoservicio
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10 min
![On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
![On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
![On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
![On-Demand:Guide/セルフサービスの概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand:Guide/セルフサービスの概要
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10 min
![On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
![On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
![On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
![On-Demand: Introduction à Zendesk pour les agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Introduction à Zendesk pour les agents
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9 min
![On-Demand: Découverte des bases de Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Découverte des bases de Zendesk
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26 min
![On-Demand: Zendesk Support pour les agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support pour les agents
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43 min
![On-Demand: Messagerie Zendesk pour les agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Messagerie Zendesk pour les agents
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![On-Demand: Zendesk Talk pour les agents](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk pour les agents
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46 min
![On-Demand: Introducción a Talk/voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introducción a Talk/voz
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10 min
![On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
![Messaging learning path quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3sx85hao97lvx/promo-image.1629393963.png)
Messaging learning path quiz
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{{ Admin }}
{{消息}}
{{ Foundation building }}
Quiz
![On-Demand: Introduction to messaging](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1626202770.png)
On-Demand: Introduction to messaging
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8 min
{{ Admin }}
English
{{消息}}
Chat / Live Chat & Messaging
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Use messaging to connect with your customers everywhere](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/sl5oyxpswfhg/promo-image.1625709096.png)
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }}
{{消息}}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
![Talk /音声通話ラーニングパスクイズ](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/31r3a6j0arjsy/promo-image.1629479677.png)
Talk /音声通話ラーニングパスクイズ
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![On-Demand:Talk / 音声通話入門](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand:Talk / 音声通話入門
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10 min
![Zendesk Talk Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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![On-Demand: Zendesk Talk Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2tcph7urp3kvx/promo-image.1625596707.png)
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk
Level 4: Certification
Certification Practice Exam
Talk / Voice
![On-Demand: Introduction à Explore/aux analyses](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introduction à Explore/aux analyses
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15 min
![On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
![Zendesk Support Administrator Expert Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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![On-Demand: Zendesk Support Administrator Expert Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2zty9n14mgzva/promo-image.1625596736.png)
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }}
English
Level 4: Certification
Certification Practice Exam
Support / Ticketing
![On-Demand: Zendesk Support Administrator Certification Preparation Course](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/fieblgm52ygn/promo-image.1627507375.png)
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
{{ Admin }}
{{ Support }}
{{ Certification preparation }}
![On-Demand: Einführung in Explore/Analysen](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Einführung in Explore/Analysen
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15 min
{{ Admin }}
{{ Explore }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
![On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
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{{ Explore }}
{{ Foundation building }}
{{ Single course }}
![On-Demand: Introducción al soporte fundamental](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introducción al soporte fundamental
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6 min
![On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
![On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
![On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
![On-Demand: Administre a los clientes de manera más eficiente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Administre a los clientes de manera más eficiente
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![Talk / voice Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/31r3a6j0arjsy/promo-image.1629479677.png)
Talk / voice Learning Path Quiz
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{{ Talk }}
{{ Foundation building }}
Quiz
![On-Demand: Introduction to Talk / voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introduction to Talk / voice
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10 min
{{ Admin }}
{{ Talk }}
English
Talk / Voice
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Speak directly to customers and deliver personalized solutions with voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }}
{{ Talk }}
{{ Foundation building }}
{{ Single course }}
![Zendesk Explore CX Analyst Expert Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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![On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/z23oomx741c3/promo-image.1625596779.png)
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore
{{ Admin }}
Zendesk Explore, I + II
Level 4: Certification
Certification Practice Exam
Explore / Reporting & Analytics
![On-Demand:基本サポートの概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand:基本サポートの概要
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6 min
![On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
![On-Demand:エージェント向けチケット管理基本設定](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
![On-Demand:カスタマーサービスのチケットワークフローの自動化](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand:カスタマーサービスのチケットワークフローの自動化
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35 min
![On-Demand:顧客管理の効率化](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand:顧客管理の効率化
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![On-Demand: Ticket Forms](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16oyalmw5rouq/promo-image.1589900916.png)
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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46 min
{{ Admin }}
{{ Support }}
Intermediate
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
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Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
![On-Demand: Configure agent ticketing essentials](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }}
{{ Support }}
Support / Ticketing
{{ Foundation building }}
{{ Single course }}
![On-Demand: Empower customers to self-serve with a Zendesk help center](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }}
{{ Guide }}
Guide / Help Center
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
![On-Demand: Introduction to Guide / self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }}
{{ Guide }}
English
Guide / Help Center
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
color-#FFD874
category-foundation-building
![On-Demand: Introduction to Foundational Support](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }}
{{ Support }}
English
Support / Ticketing
Short (0-15 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min or less }}
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Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
![An Overview of Apps for Startups](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/6g52fylf52fn/promo-image.1612112475.png)
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
![On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
{{ Admin }}
{{ Guide }}
{{ Foundation building }}
{{ Single course }}
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On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
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On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
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On-Demand: Introducción a Zendesk para agentes
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9 min
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On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
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On-Demand: Zendesk Support para agentes
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43 min
![On-Demand: Mensajería de Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Mensajería de Zendesk para agentes
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![On-Demand: Zendesk Talk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk para agentes
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46 min
![On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
![On-Demand: Introdução ao Talk/voz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1c4r52whv6e76/promo-image.1625848426.png)
On-Demand: Introdução ao Talk/voz
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10 min
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On-Demand:エージェント向けZendesk入門コース
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9 min
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On-Demand: Zendeskの基本の概要
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26 min
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On-Demand: Zendesk Supportエージェント向けコース
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43 min
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On Demand:Zendeskメッセージング エージェント向けコース
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On-Demand:Zendesk Talkエージェント向けコース
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46 min
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On-Demand: Going live
1 hr 13 min
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![On-Demand: Welcome to Zendesk Onboarding](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2dmwigl4scjwm/promo-image.1683150825.png)
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
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On-Demand: Setting up your account
1 hr 0 min
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category- Essentials
![On-Demand: Advanced launch & go live tasks](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/r0g96hu2qv7h/promo-image.1683150361.png)
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
![On-Demand: Set up messaging and voice channels](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3o22wna0wvxfb/promo-image.1683150267.png)
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
![On-Demand: Set up your help center](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/234msjapwf13j/promo-image.1683150213.png)
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
![On-Demand: Optimizing & enhancing](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2tpkz859xz0ex/promo-image.1683151022.png)
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
![On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/26p2qegqcc8j5/promo-image.1625849889.png)
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
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![Zendesk Chat Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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![On-Demand: Zendesk Chat Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Chat Specialist Certification Practice Test
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Level 4: Certification
Certification Practice Exam
Chat / Live Chat & Messaging
![On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
![On-Demand: Introducción a Explore/análisis](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introducción a Explore/análisis
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15 min
![Zendesk Omnichannel Agent Specialist Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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![On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3eg62fhfksa7i/promo-image.1625596657.png)
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
![On-Demand:Explore/分析の概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand:Explore/分析の概要
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15 min
![On-Demand:分析機能を使ったチームの成功の測定と効率の改善](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
![On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
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![On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
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![On-Demand: Kunden effizienter verwalten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Kunden effizienter verwalten
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On-Demand: Introdução ao Explore/análise
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15 min
![On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
![On-Demand: Introdução ao suporte básico](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand: Introdução ao suporte básico
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6 min
![On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
![点播:Configurar os、basicos dos门票do agente](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/38fymsne70fxx/promo-image.1625704211.png)
点播:Configurar os、basicos dos门票do agente
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1 hr 9 min
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On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
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On-Demand: Gerencie seus clientes com mais eficiência
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43 min
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Sunshine Conversations Learning Path Quiz
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On-Demand: Transfer conversations between systems with the Switchboard API
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114 min
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English
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{{ 1 - 2 hours }}
![On-Demand: Engage in one conversation across every channel with Sunshine Conversations](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/ejyiuxlza0b1/promo-image.1626821341.png)
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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26 min
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category-foundation-building
![On-Demand: Import data into Sell for additional context](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a9n2bjc496wa/promo-image.1650650820.png)
On-Demand: Import data into Sell for additional context
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34 min
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{{ 30 min - 1 hour }}
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On-Demand: Incorporate tools to optimize your team’s workflow
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25 min
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{{ 30 min - 1 hour }}
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Sell for Admins Learning Path Quiz
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Omnichannel Agent Learning Path Quiz
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![On-Demand: Get to know Zendesk basics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Get to know Zendesk basics
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26 min
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{{ 30 min - 1 hour }}
![On-Demand: Introduction à Guide/self-service](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introduction à Guide/self-service
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10 min
![On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
![On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
![On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
![On-Demand: Create leads, contacts and deals to manage sales activities](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2owlzm6r9xa73/promo-image.1589901953.png)
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
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{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
{{ Foundation building }}
{{ Single course }}
{{ 1 - 2 hours }}
![On-Demand: Add channels to talk to your customers directly from Sell](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/t9ubgdpcfwk1/promo-image.1655257900.png)
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
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![On-Demand: Measure sales performance with analytics](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/xuh52ssib9zq/promo-image.1655258137.png)
On-Demand: Measure sales performance with analytics
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11 min
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![Sell for users Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ct1ra535f42o/promo-image.1651231793.png)
Sell for users Learning Path Quiz
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![On-Demand: Introdução ao Guide/autoatendimento](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/u25xa7ahp6ey/promo-image.1625762556.png)
On-Demand: Introdução ao Guide/autoatendimento
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10 min
![On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/14fgdupnkj5m8/promo-image.1625668765.png)
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
![On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/16grjwhncbzaw/promo-image.1625616312.png)
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
![On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2qn6hbsql1dlh/promo-image.1625754304.png)
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
![On-Demand: Grundlagen von Zendesk](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1slsfjklhhnyf/promo-image.1639098975.png)
On-Demand: Grundlagen von Zendesk
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26 min
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{{ Single course }}
![On-Demand: Zendesk Support für Agenten](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3ujxp0xi5k160/promo-image.1589900703.png)
On-Demand: Zendesk Support für Agenten
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43 min
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On-Demand: Zendesk Messaging für Agenten
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On-Demand: Zendesk Talk für Agenten
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46 min
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On-Demand: Configure agent ticketing essentials
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1 hr 9 min
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Support / Ticketing
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On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
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![On-Demand: Automate your customer service ticketing workflows](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2n3tulqlmuy9h/promo-image.1645055847.png)
On-Demand: Automate your customer service ticketing workflows
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35 min
![On-Demand: Manage your customers more efficiently](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1ujjqalqn4o54/promo-image.1645056121.png)
On-Demand: Manage your customers more efficiently
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43 min
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Foundational Support Learning Path Quiz
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Quiz
![On-Demand: Mensagens do Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/a6ax70mf3b12/promo-image.1628200201.png)
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
![On-Demand: Zendesk Talk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/3d5p1ux0x5qr1/promo-image.1589901525.png)
On-Demand: Zendesk Talk para agentes
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46 min
![On-Demand: Introdução ao Zendesk para agentes](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/9rdpc8bpcmuv/promo-image.1638917036.png)
On-Demand: Introdução ao Zendesk para agentes
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9 min
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On-Demand: Conheça os recursos básicos do Zendesk
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26 min
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On-Demand: Support customers conversations and engagement with a community
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28 min
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On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
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On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
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10 min
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On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
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Zendesk App Developer I Expert Study Guide
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Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
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1 hr 48 min
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Explore / analytics learning path quiz
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6 min
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On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
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On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
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On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
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On-Demand: Gestion plus efficace de vos clients
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Zendesk Guide Specialist Study Guide
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On-Demand: Zendesk Guide Specialist Certification Practice Test
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Certification Practice Exam
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10 min
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On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
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On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
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On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
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On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
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On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
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On-Demand: Introduction à Zendesk pour les agents
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9 min
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On-Demand: Découverte des bases de Zendesk
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26 min
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On-Demand: Zendesk Support pour les agents
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43 min
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On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
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On-Demand: Introducción a Talk/voz
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10 min
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On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
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Messaging learning path quiz
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On-Demand: Use messaging to connect with your customers everywhere
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97 min
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{{ Foundation building }}
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{{ 30 min - 1 hour }}
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On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
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On-Demand:Talk / 音声通話入門
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10 min
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Zendesk Talk Specialist Study Guide
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On-Demand: Zendesk Talk Specialist Certification Practice Test
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Level 4: Certification
Certification Practice Exam
Talk / Voice
![On-Demand: Introduction à Explore/aux analyses](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/2ypnk892u8xlx/promo-image.1625906607.png)
On-Demand: Introduction à Explore/aux analyses
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15 min
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On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
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Zendesk Support Administrator Expert Study Guide
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On-Demand: Zendesk Support Administrator Expert Certification Practice Test
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English
Level 4: Certification
Certification Practice Exam
Support / Ticketing
![On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/30tigewekbn8i/promo-image.1625907910.png)
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
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On-Demand: Introducción al soporte fundamental
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6 min
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On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
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On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
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On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
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On-Demand: Administre a los clientes de manera más eficiente
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![Talk / voice Learning Path Quiz](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/31r3a6j0arjsy/promo-image.1629479677.png)
Talk / voice Learning Path Quiz
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On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
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{{ Single course }}
![Zendesk Explore CX Analyst Expert Study Guide](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/hzlg6a8leq3t/promo-image.1624486001.png)
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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![On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/z23oomx741c3/promo-image.1625596779.png)
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
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Zendesk Explore, I + II
Level 4: Certification
Certification Practice Exam
Explore / Reporting & Analytics
![On-Demand:基本サポートの概要](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/1pchxlfn87y6y/promo-image.1624662673.png)
On-Demand:基本サポートの概要
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6 min
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On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
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On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
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On-Demand:カスタマーサービスのチケットワークフローの自動化
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35 min
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On-Demand:顧客管理の効率化
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Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
![An Overview of Apps for Startups](https://cc.sj-cdn.net/instructor/oq965j8f0qmg-zendesk/courses/6g52fylf52fn/promo-image.1612112475.png)
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
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